Due to the ongoing COVID-19 situation, we are unfortunately unable to guarentee as quick a service as normal from ourselves and our delivery partners. We are working as best we can to keep delivery times as quick as possible. If you your item has not been recevied within 7 working days of your order please contact us via firstname.lastname@example.org
We offer a range of delivery options for the products you’re buying with our standard delivery being £2.95. Next working day delivery is available and we’ll offer you all these options at checkout. If you have any queries regarding delivery, then please don’t hesitate to call our friendly customer service team on 01625 467523.
Same Day Dispatch
Our fulfilment team are beavering away to get your order out in good time! Orders received up to 3.00pm will be dispatched the same working day. Orders received after 3.00pm will be dispatched the next working day. The fulfilment team have days off resting on Saturday and Sunday, so any orders placed after 3pm on Friday will be dispatched on Monday.
Please not, orders containing a Prescription Medication may not be eligible for same day dispatch. We will endeavour to have your Prescription Medications dispatched as soon as possible, but please allow 1-3 working days for our Doctor and Pharmacist to review your consultation form. Repeat orders maybe eligible for same day dispatch.
The Delivery Offer
Delivery (delivered in 1 to 3 working days): £2.75
We offer delivery on all UK Mainland orders at £2.75 and we aim to have them delivered within 1 to 3 working days.
We’re sorry that some geographical location and carrier availability can restrict our service – we may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man. However, if we have a delivery challenge, we will always keep you informed of the situation.
Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we’ll notify you as soon as possible.
Free Delivery (delivered in 1 to 3 working days): Free
We offer FREE delivery on all UK Mainland orders over £50 in value and we aim to have them delivered within 1 to 3 working days. Both Prescription and non-Prescription products are eligible for our Free Delivery offer.
Next Working Day Delivery: £5.95
The next day delivery service is available at a cost of £5.95 and uses a tracked next day courier service to make sure it arrives on time. To use this service orders must be placed by 3.00pm on any working day. Orders placed on a Saturday or Sunday for next day delivery will be dispatched on Monday and delivered on Tuesday.
There are a small number of postcodes where we cannot guarantee delivery within our usual timescale if you have requested Next Working Day Delivery. Deliveries to the Scottish Highlands, Offshore and Northern Ireland take a standard 2 days to deliver.
All orders over £150 in value will be upgraded to a Next Working Day Delivery Service free of charge.
Please note that Next Working Day Delivery cannot be selected for any basket containing a prescription medication. Orders containing Prescription medications will still be upgraded to a Next Working Day Delivery, but same day dispatch is not guaranteed. Please allow up to 1-2 working days for Prescription medications to be dispatched.
Saturday Delivery: £7.95
The Saturday delivery is available at a cost of £7.95 and uses a tracked service which will arrive on Saturday before 1.00pm. Orders must be placed by 3.00pm on the Friday before.
Both the Next Day and Saturday Delivery services use a tracked service. The tracked system means that the parcel is trackable all the way from us to you. If you are not in, you will receive a card informing you where your item has been left, or if the item cannot be left safely, details on how to contact the courier company for redelivery.
You can also request for the parcel to be left in designated safe place. A designated ’Safe place’ can be either a secure weather-proof area on your property, or a near neighbour. Use of the ‘Safe place’ method does mean that you are financially responsible for parcels being lost, stolen or damaged after delivery.
Please note that Saturday Delivery cannot be selected for any basket that contains a Prescription Medication.
International Delivery to Ireland
International Delivery: £11.95
Deliveries to Ireland are sent by Royal Mail International Signed for and a signature is required upon receipt of the parcel. Delivery to Ireland is normally within 5 days of dispatch. Any parcel requiring a signature will be left at your local collection office if you are not at home to sign for them. These parcels are normally held at your local collection office for 7 days only. After this time, they normally are returned to us. Whilst we are happy to resend the parcel (once we have received back) we will require you to pay the additional postage costs incurred.
Due to Customs and Excise restrictions we cannot mail aerosol or goods containing alcohol internationally. Please check if you are liable to pay any import duty, particularly on large numbers of items, we are not responsible for paying this, but will complete a Customs declaration in order to ship the parcel to you. If you want to reclaim VAT it cannot be reclaimed through us and must be reclaimed within the country of receipt.
Please note that we can not ship any Prescription Medications internationally. All orders containing Prescription Medications will be refunded immediately.
If you have any questions, please contact us. All our products should reach you in perfect condition. They are all brand new and unopened. If for any reason this is not the case please contact our friendly customer service team on 01625 535374 or email email@example.com
Places where delivery may take longer – There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale if you have requested Next Working Day Delivery. If we have a delivery challenge, we will always keep you informed of the situation.